Privacy Policy

1. Introduction

Linden Studio operates paper-based financial decision-making workshops for individuals and couples in Penang, Malaysia. We take the privacy of our participants and enquirers seriously, and this policy sets out clearly how we handle personal information in connection with our programmes and this website.

This policy applies to all personal data collected through our website at lindensu.pro, our contact form, and our workshop registration processes. It should be read alongside our Cookie Policy and Terms & Conditions.

Our data handling practices are aligned with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

If you have questions about anything in this policy, please contact us at [email protected] before using the website.

2. Data We Collect

We collect only the personal information that is necessary to respond to your enquiry or to administer a workshop enrolment.

Information you provide directly

• Your name and surname
• Email address
• Phone number (optional, when provided)
• Any message or question submitted via our contact form

Information collected automatically

• Anonymised website usage data via analytics tools (page visits, session duration, browser type)
• Cookie consent preferences stored in your browser's local storage
• IP address (anonymised where possible, used only for security and analytics purposes)

Legal basis for processing

• Consent — when you submit a contact form or accept cookies, you consent to that specific processing activity
• Legitimate interest — basic website security and analytics to improve our service
• Contract performance — when you enrol in a workshop, we need your contact details to administer attendance

Retention periods

• Enquiry and contact form data: retained for up to 24 months from the date of your last interaction with us
• Workshop participant records: retained for up to 5 years for administrative and programme improvement purposes
• Analytics data: retained in anonymised form for up to 26 months

3. How We Use Your Data

We use personal data only for the purposes described at the time of collection. We do not sell personal data to third parties.

Primary uses

• Responding to your enquiry or workshop registration request
• Sending confirmation and logistical information about workshops you have enrolled in
• Occasional follow-up communications about upcoming programme dates (you may opt out at any time)

Analytics and improvement

• Understanding which pages on our website are most useful to visitors
• Improving the clarity and structure of our programme descriptions
• All analytics processing uses anonymised or aggregated data where possible

Third-party sharing

We may share limited data with the following categories of service provider, strictly for the purpose of operating our website and programmes:

• Email delivery providers (to send you responses and confirmations)
• Website hosting and analytics platforms
• Payment processors (if applicable, for workshop fee collection only)

All third-party providers are required to handle data in a manner consistent with this policy and applicable Malaysian law.

4. Data Protection Measures

Linden Studio takes reasonable and proportionate steps to protect personal data against loss, misuse, and unauthorised access.

• Our website is served over HTTPS to encrypt data in transit
• Access to contact form submissions is restricted to authorised staff only
• We do not store payment card details; any payments are processed via a third-party provider
• We review our data handling practices periodically and update them as needed
• In the event of a data breach that poses a risk to individuals, we will notify affected parties and the relevant authority as required by Malaysian law

5. Cookies

Our website uses cookies and similar local storage technologies to remember your preferences and understand how the site is used. We obtain your consent before placing non-essential cookies.

• Essential cookies — necessary for the website to function; cannot be disabled
• Analytics cookies — help us understand site usage in anonymised form; optional
• Preference cookies — remember your settings such as cookie consent; optional

For full details, including how to manage or withdraw your cookie preferences, please read our Cookie Policy.

6. Your Rights

Under the Personal Data Protection Act 2010 (PDPA) and related Malaysian data protection principles, you have the following rights regarding your personal data held by Linden Studio:

• Right of access — you may request a copy of the personal data we hold about you
• Right to correction — you may ask us to correct any inaccurate or incomplete data
• Right to withdraw consent — where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing
• Right to object — you may object to us using your data for direct marketing; we will stop upon receipt of your request
• Right to data portability — where technically feasible, you may ask for your data in a structured, commonly-used format
• Right to erasure — you may request that we delete your personal data, subject to any legal obligations that require us to retain certain records

To exercise any of these rights, please write to us at [email protected]. We aim to respond within 21 days. If you are dissatisfied with our response, you may contact the Department of Personal Data Protection (JPDP) of Malaysia.

7. Third-Party Links

Our website may contain links to external websites or resources — for example, for map directions or resource references. Linden Studio is not responsible for the privacy practices of those external sites. We encourage you to read the privacy policy of any external website you visit.

8. Minors

Our workshops are designed for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If you believe a minor has submitted personal data through our website, please contact us at [email protected] and we will take prompt steps to remove it.

9. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or website functionality. The date at the top of this page reflects when it was last revised. Continued use of our website after any update constitutes acceptance of the revised policy. For significant changes, we will make a reasonable effort to notify regular participants by email.

10. Contact the Data Controller

Linden Studio is the data controller for all personal data collected through this website and our programme administration.